Terms & Conditions
Rules and responsibilities governing your use of cocomera.in
Welcome to www.cocomera.in! We're delighted to have you with us. Before you begin shopping, we kindly ask that you take a moment to read through our Terms and Conditions. These terms form a legally binding agreement between the customer and Cocomera Cosmetics Private Limited. By accessing or using the website, you agree to these Terms and Conditions in full.
Definitions
- "Agreement" — This document plus Privacy Policy, Shipping Policy, Return Policy, and related disclaimers
- "Site" or "Website" — www.cocomera.in
- "Customer" or "Buyer" — Any individual or legal entity placing an order
Eligibility
By using this site, you confirm your legal eligibility to enter into binding contracts under applicable Indian law.
Minors (under 18 years) must use the site under parental or guardian supervision.
Order Details
Upon logging into a secure personal account at www.cocomera.in, you can access your order history and real-time status updates for each order, ensuring full transparency.
Updating Account Information
You can update your personal information at any time by logging into your account, including name, shipping address, phone number, and email.
For assistance, contact customer support at support@cocomera.in or +91 80728 79591.
Our Rights
- Cocomera reserves the right to cancel or reject any order at its discretion without stating reasons
- The company may apply penalties or deductions when goods are returned in unacceptable condition as per the Return and Refund Policy
- Customer information may be shared with authorised partners for service fulfilment and promotional communications as per the Privacy Policy
- The company retains the right to modify or update website content without prior notice
Modifications to Terms
Cocomera reserves the right to change or update these Terms and Conditions at any time without prior notice. Continued use of the site after updates constitutes acceptance of the revised terms.
Order Issues
For damage during delivery, quality concerns, or order discrepancies, please contact us within 72 hours of delivery.
If an order marked "delivered" hasn't been received, report within 72 hours for investigation. Cocomera is not responsible for damage occurring after delivery completion.
Returns During Sale Periods
During promotional or sale periods, no returns or refunds are accepted unless there is a verified product quality issue.
Disclaimer & Limitation of Liability
While Cocomera strives for accurate and up-to-date product information, we cannot guarantee the absolute accuracy of all content on the site.
Users should review specific product details and safety instructions before using personal care products.
Cocomera is not responsible for direct or indirect damages from product defects, malfunctions, or misuse. When liability is established, responsibility is limited to item replacement or compensation not exceeding current market value.
Soap colour in images may vary from actual products due to lighting, photography, and screen display settings.
All content, trademarks, logos, and information belong to Cocomera Cosmetics Private Limited. Unauthorised use is prohibited.
Applicable Law
This website is created and managed by Cocomera Cosmetics Private Limited in India. All matters relating to the site are governed by Indian law. Disputes are subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu.