FAQ

Cocomera is a nature-inspired skincare brand that handcrafts natural soaps and personal-care products in small batches in India, using a coconut-milk base and botanical ingredients with a focus on purity and gentleness.

Most mass-produced soaps use synthetic detergents that can strip and dry the skin. Every Cocomera bar is handmade in small batches with a nourishing coconut-milk base and natural botanicals, with no sulphates and no mineral oil, so it cleanses gently while caring for your skin.

Yes. Every product is handcrafted in small batches, which lets us keep quality high and ingredients natural.

Yes. Cocomera is cruelty-free and none of our products are ever tested on animals.

All Cocomera products are proudly handmade in India.

Wet your skin with warm water, work the bar into a rich lather with your hands or a loofah, massage in circular motions for 30 to 60 seconds, then rinse with cool water and follow with a moisturiser.

It depends on how often you use it and how you store it. Kept on a well-draining soap dish so it can dry fully between uses, a handmade bar lasts a long time; leaving it sitting in water makes any natural soap soften and wear out faster.

Keep it on a draining soap dish away from direct streams of water and let it dry between uses. This keeps the bar firm and helps it last much longer.

Our soaps use a coconut-milk base and are free from harsh sulphates and mineral oil, so they are designed to cleanse gently without stripping your skin. For very dry skin, follow up with a moisturiser or our body butter.

Many of our soaps are gentle enough for the face, but facial skin is more delicate, so check the product page to see if a soap is suited for facial use and always patch-test a new product first.

Because every bar is handmade in small batches with natural ingredients, slight variations in colour, scent or appearance are completely normal and a sign your soap is genuinely handcrafted.

Body butter is a rich, deeply nourishing moisturiser. Compared with a light lotion it is thicker and more concentrated, making it ideal for soft, long-lasting hydration, especially on dry areas.

Take a small amount and massage it into clean, slightly damp skin until absorbed. A little goes a long way.

Right after a shower, while your skin is still slightly damp, is ideal as it helps lock in moisture. It is also lovely to use before bed.

It is rich but made to sink in with massage. Using a small amount on slightly damp skin helps it absorb without feeling heavy.

We start with a nourishing coconut-milk base and add botanicals chosen for their skin benefits, such as activated charcoal, cedarwood oil, neem, clay, matcha, papaya and rose.

Coconut milk is naturally rich and conditioning, which helps our soaps cleanse gently while leaving skin feeling soft rather than tight or dry.

Our products are sulphate-free and made without mineral oil, as part of our commitment to natural, gentle skincare. Full ingredient lists are shown on each product page.

Our scents come from natural botanical ingredients such as essential oils and plant extracts, chosen to be gentle on skin.

We recommend reading the ingredient list on the product page and doing a small patch test on your inner arm before first use, especially if you have sensitive or allergy-prone skin.

Each soap is crafted for a specific need such as acne-prone, dry, oily, combination, sensitive or ageing skin. Use the Skin Type filter on the Shop page or our Skin Advisor, and check the best-for details on every product page.

Look for clarifying, deep-cleansing options such as our charcoal and clay-based soaps. The Skin Type filter on the Shop page makes it easy to find soaps suited to oily or acne-prone skin.

Richer, more moisturising soaps and our body butter are great for dry skin. Filter by Dry Skin on the Shop page to see the best matches.

Yes, many of our soaps are formulated to be gentle and suitable for sensitive skin. Filter by Sensitive Skin on the Shop page, and patch-test any new product first.

Our products are gentle, natural cosmetics suitable for most skin. For young children or anyone with a specific skin condition, we suggest checking the ingredients and patch-testing first.

Skincare results vary from person to person and depend on consistency. Many customers notice cleaner, softer, refreshed-feeling skin from the very first uses, with continued benefits over regular use.

Gentle, natural cleansing and nourishment that leaves skin feeling clean, soft and cared for. Specific benefits depend on the product and its ingredients, for example charcoal for deep cleansing or clay for clarifying; see each product page for details.

No. Cocomera products are gentle cosmetic skincare, not medical treatments. If you have a skin condition, please consult a dermatologist.

Yes, we ship across India.

We offer free shipping on all orders above 899 rupees. Any delivery charge for smaller orders is shown clearly at checkout.

Orders are usually dispatched within a few business days and delivery time depends on your location. You will receive tracking details once your order ships.

Once your order is dispatched, we will share tracking details so you can follow your delivery.

We accept secure online payments including UPI, debit and credit cards, and net banking. The full list of available options is shown at checkout.

Yes. Please see our Return and Refund policy, linked in the website footer, for full details on returns and exchanges.

Yes. We offer beautifully packaged gift sets for every occasion, made with the same handmade care as every Cocomera product. You will find them in the Shop and on our homepage.