Shipping & Cancellation
Everything about order processing, delivery, and cancellation
We aim to process and dispatch all online orders within 1–2 business days. This page covers everything you need to know about our shipping process, delivery timelines, and cancellation policies.
Order Processing Time
We aim to process and dispatch all online orders within 1–2 business days, depending on your location and order volume. Please note that "Day 1" refers to the business day following the date your order is placed.
Delivery costs may vary based on your location. During peak sale seasons or festive periods, processing times may be slightly longer.
Delivery Time
Once your order is processed, our trusted logistics partners will pick up your package from our warehouse.
Estimated delivery: 3 to 7 business days, depending on your location within India.
We currently do not offer international shipping.
Bulk Orders & Corporate Gifting
We're happy to support bulk orders, corporate gifting, or retail partnerships. Contact us at support@cocomera.in for more details.
- Attractive discounts offered for qualifying bulk orders
- Full payment required before processing
- Bulk orders typically require up to 7 working days for processing
Freebies & Coupons
You may be eligible to receive freebies or discount coupons based on your order value, promotional campaigns, or specific products.
- Freebies and coupons cannot be combined
- Only one coupon code can be used per order
Order Modifications
After your order is placed, we can assist in modifying your shipping address or contact number before dispatch. However, changes to the products in your order are not permitted after confirmation.
Contact us at support@cocomera.in or +91 80728 79591 for modifications.
During sale periods, we do not provide refunds unless there is a verified discrepancy or damage.
Order Cancellation
Cancel within 24 hours of placing the order by emailing support@cocomera.in or calling +91 80728 79591.
- If the order is not yet processed, cancellation is possible with a 10% cancellation fee
- Once processed, orders cannot be cancelled
- If you no longer wish to receive your parcel, you may refuse delivery — return/refund will involve deduction of shipping and return charges
- If you place a COD order and later cancel after dispatch or refuse delivery, we reserve the right to limit future COD orders on your account
In rare cases, we may cancel orders due to unavailability of stock, pricing errors, or technical issues. A full refund will be provided when Cocomera initiates the cancellation.
Delivery Concerns & Unboxing Video
To ensure efficient resolution in the event of damaged, missing, or incorrect items, we strongly recommend recording a clear unboxing video of your order upon delivery.
If your order is marked "delivered" but not received, please notify us within 72 hours of delivery confirmation.
Allergy Disclaimer
We recommend all customers to conduct a patch test and carefully review the ingredient list for any known allergens.
We do not offer exchanges, returns, or refunds due to allergies, skin reactions, dislike of fragrance, or colour variations.