Order Details

Once you log into your secure personal account at www.cocomera.in, you will have access to your order history and real-time status updates for each order. This ensures transparency and helps you stay informed every step of the way.

Updating Account Information

You can update your personal information anytime by logging into your account. This includes your name, shipping address, phone number, and email. For help or questions, feel free to contact our customer support team at [email protected] or call us at +91-8072879591.

Our Rights

Cocomera reserves the right to cancel or reject any order at our discretion without stating a reason. We also reserve the right to apply penalties or deductions in cases where goods are returned in an unacceptable condition, as defined in our Return and Refund Policy.

We may reach out to verify the accuracy of order and payment details. Customer information may be shared with our authorized partners or associates for service fulfillment and promotional communications, in accordance with our Privacy Policy.

Additionally, we retain the right to modify or update any content or information on our website without prior notice.

Applicable Law

This website is created and managed by Cocomera Cosmetics Private Limited in India. Therefore, all matters relating to the site—including these Terms and Conditions—are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts located in Chennai, Tamil Nadu.

Definitions

• “Agreement” refers to this document, along with our Privacy Policy, Shipping Policy, Return Policy, and any related disclaimers.

• “Site” or “Website” means www.cocomera.in.

• “Customer” or “Buyer” refers to any individual or legal entity placing an order on this website.

Eligibility

By using this site, you confirm that you are legally eligible to enter into a binding contract under the applicable laws of India. If you are a minor (under 18 years), you must use the site under the supervision of a parent or guardian.

Modifications to Terms

Cocomera reserves the right to change or update these Terms and Conditions at any time without prior notice. It is your responsibility to review them regularly. Continued use of the site after updates constitutes acceptance of the revised terms.

Order Issues

If you experience any issues such as damage during delivery, a quality-related concern, or a discrepancy in your order, please contact us within 72 hours of delivery at +91-8072879591 or email us at [email protected].

If your order is marked “delivered” but has not been received by you, please report the issue within 72 hours so we can investigate and resolve it. Please note, we are not responsible for any damage occurring after the delivery is completed.

Returns During Sale Periods

Please be advised that during promotional or sale periods, no returns or refunds will be accepted, unless there is a verified issue with the product quality.

Disclaimer and Limitation of Liability

While we strive to provide accurate and up-to-date product information, we cannot guarantee the absolute accuracy of content on the site. We recommend reviewing specific product details and safety instructions from the manufacturer, especially before using personal care products.

Cocomera will not be held responsible for any direct or indirect damages arising from product defects, malfunctions, or misuse. In cases where liability is established, Cocomera’s responsibility will be limited to replacing the item or offering compensation not exceeding the product’s current market value.

Our services are offered on an “as-is” basis, without any express or implied warranties, unless specifically stated otherwise.

All content, trademarks, logos, and information on this site belong to Cocomera Cosmetics Private Limited or are used with permission from their respective owners. Unauthorized use of the website, its design, or content is strictly prohibited.

Contact Information

If you have any questions or require further clarification, please feel free to reach out to us:

📧 Email: [email protected]
📞 Phone: +91-8072879591
🌐 Website: www.cocomera.in